Responsible Gaming

Responsible gaming means enjoying casino entertainment in a way that remains safe, affordable, and balanced with the rest of your life. On villento-play.com, as part of the Villento Casino information for Canadian players (excluding Ontario), the aim of this page is to help you understand the risks of gambling, recognise early warning signs, and use the tools available to stay in control.

Villento Casino operates under an interactive gaming permit issued by the Kahnawake Gaming Commission (KGC) to Fresh Horizons Ltd and is committed to offering a secure environment, fair games, and practical support. If you feel your play is no longer fun, you will find information here about setting limits, taking breaks, self-excluding, and contacting both our team and independent professional services for confidential help.

Risk Awareness

Gambling with real money always involves risk. While many people gamble occasionally for entertainment, for some it can become harmful and lead to financial, emotional, or family problems. Understanding early signs of problematic play is essential to protect yourself and those around you.

Common signs of problematic gambling behaviour

• Preoccupation with gambling: Frequently thinking about casinos, planning the next session, or reliving past wins and losses when you should be focused on work, study, or family.
• Chasing losses: Increasing bet sizes or playing longer than planned in an attempt to "win back" money already lost.
• Loss of control: Finding it difficult to stick to a budget or time limit, or repeatedly gambling more than you intended.
• Financial warning signs: Using money needed for rent, bills, food, or borrowing from friends, family, or credit sources to fund gambling.
• Emotional distress: Feeling guilt, anxiety, irritability, or depression related to gambling; gambling to escape negative emotions or problems.
• Social and work impact: Hiding gambling from others, arguments about gambling, neglecting responsibilities, or reduced performance at work or study.

Quick self-assessment test

Consider the statements below. The more you answer "yes", the more important it is to seek help or use the tools on this page:

• I often gamble longer than I planned, even when I promise myself I will stop.
• I sometimes gamble with money that should be used for essential expenses or debts.
• I have lied to family or friends about how much time or money I spend gambling.
• I feel restless, irritated, or anxious when I try to cut down or stop gambling.
• I gamble to escape problems, loneliness, stress, or unpleasant feelings.
• I have tried to recover losses by quickly returning to play ("chasing" losses).

If any of these statements feel familiar, consider lowering your limits, taking a break, or contacting a professional support service listed below. Gambling-related problems are treatable, and confidential help is available in Canada and internationally.

Limits & Tools

Setting limits is one of the most effective ways to ensure gambling remains a form of entertainment and does not negatively affect your finances or wellbeing. On villento-play.com, you should use account-based tools before problems appear, not only after.

Deposit limits (daily, weekly, monthly)

1. Access your account settings: Log in and go to "My Account" or "Profile", then select the section labelled "Responsible Gaming", "Limits", or similar.
2. Choose the type of limit: You can usually set a daily, weekly, and/or monthly deposit limit. Choose the period that best fits your budgeting habits.
3. Enter your maximum amount: Decide how much you can comfortably afford to lose within that period without affecting essential expenses. Enter that amount in CAD (for example, CAD 50 per day, CAD 150 per week, CAD 400 per month).
4. Confirm and save: Follow the on-screen instructions to confirm the new limit. In line with industry good practice and KGC expectations, reductions to limits typically take effect immediately, while increases may only take effect after a cooling-off period (for example, 24 hours or more).
5. Review regularly: Revisit your limits periodically. If your circumstances change (income, debts, family situation), adjust limits downward to stay safe.

Important: Deposit limits restrict the amount you can add to your account balance within the selected period. They do not guarantee you will not lose the full amount deposited, and they do not prevent losses from bonus wagering.

Time limits and session controls

• Session timers: In your Responsible Gaming or Account Settings area, enable a session timer if available. Choose a maximum continuous play time (for example, 30, 60, or 120 minutes). When you reach this time, you will receive a reminder or be logged out, depending on the configuration.
• Reality checks: Activate regular pop-up reminders (for example, every 30 or 60 minutes) showing time spent and net result for the session. Use these reminders to stop and reassess whether you still feel in control.

Short "Time-Out" breaks (24 - 72 hours)

1. Open the Time-Out tool: After logging in, go to My Account > Responsible Gaming > Time-Out / Take a Break (names may vary slightly).
2. Select the duration: Choose a short break period, for example 24 hours, 48 hours, or 72 hours. For the selected time, you will not be able to deposit or wager; in many cases, you will also be prevented from logging in.
3. Confirm your choice: Read the confirmation message carefully and accept the terms. Once confirmed, the Time-Out usually cannot be cancelled or shortened until it expires.
4. Use the break constructively: During your break, consider reviewing your finances, talking to someone you trust, or contacting a support organisation listed below.

These tools are designed to support your own decisions. They are not a substitute for professional help if you suspect you have developed a gambling problem. If your gambling is driven by pressure, debt, or emotional distress, seek support immediately.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel they are losing control or who have already experienced gambling-related harm. It blocks access to your account for a set period and is intended to help you stop gambling entirely, at least on this site.

How to request temporary or permanent self-exclusion

1. Navigate to the self-exclusion section: Log in, go to My Account, and find "Responsible Gaming" or "Security". Within that area, look for a link or tab labelled "Self-Exclusion" or "Close My Account".
2. Choose your exclusion period: Available options typically include:
   • 6 months minimum exclusion period.
   • 1 year exclusion.
   • 2 - 5 years long-term exclusion (where available).
   • Lifetime exclusion (permanent closure).
3. Confirm your decision: You may be asked to read key consequences (no access, no marketing, restricted withdrawals) and to tick a confirmation box or re-enter your password. This step is necessary to ensure the decision is conscious and voluntary.
4. Contact support if needed: If you cannot access the self-exclusion menu or wish to discuss options, contact customer support via the responsible gaming email or contact form below and clearly state that you want to self-exclude.

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in, deposit, place bets, or use bonuses on villento-play.com.
• Marketing communications: The operator will take reasonable steps to stop sending you promotional emails or SMS messages to the contact details registered on your account, in line with KGC expectations and industry standards.
• Existing balances and withdrawals:
  • If you have a withdrawable cash balance at the time self-exclusion is applied, you should request a withdrawal before confirming exclusion.
  • If you cannot do so, contact support immediately after self-excluding to request a withdrawal. Payment is subject to standard verification (KYC) and anti-money laundering checks.
  • Bonus funds and wagering requirements may be forfeited according to the general terms and conditions. Self-exclusion is a protection tool, not a way to cancel legitimate losses.
• Irreversibility during the period: Once activated, self-exclusion generally cannot be cancelled or shortened until the chosen period ends. For lifetime self-exclusion, re-opening the account is not expected and may be refused.
• Multiple accounts: You must not attempt to open new accounts on villento-play.com or related brands during a self-exclusion. Doing so may lead to closure of such accounts and forfeiture of any winnings, in line with regulatory best practice.

Regional compliance note: Villento Casino is licensed by the Kahnawake Gaming Commission for players in Canada (excluding Ontario). For Ontario residents, the operator is not regulated by iGaming Ontario, and you should use provincially licensed sites and their self-exclusion programs instead.

Support Resources

If you are worried about your gambling or the gambling of someone close to you, professional, confidential support is available. The services below are independent from villento-play.com. They provide free or low-cost counselling, helplines, and online resources. In case of urgent risk of self-harm or harm to others, contact local emergency services immediately.

Local support - Canada

The following Canadian helplines offer free, confidential support regarding gambling-related problems. Availability and services may vary by province or territory; information below reflects generally available support but may change. Check each service's website for the most current details.

• Alberta Health Services - Addiction Helpline
  Phone: 1-866-332-2322 (24/7)
  Languages: English (access to interpretation in other languages may be available on request).
  Scope: Mental health and addiction support, including problem gambling.
• British Columbia - Gambling Support Line
  Phone: 1-888-795-6111 (24/7)
  Languages: English; other languages via translation services where available.
  Scope: Problem gambling information, counselling referrals, and crisis support.
• Ontario - ConnexOntario (for residents of Ontario only)
  Phone: 1-866-531-2600 (24/7)
  Website: connexontario.ca
  Languages: English and French; support in other languages via interpreters in some cases.
  Scope: Information and referrals for gambling, mental health, and addiction. Note that villento-play.com is not licensed in Ontario; Ontarians should use provincially regulated sites.
• Québec - Jeu: aide et référence
  Phone: 1-800-461-0140 (24/7)
  Website: aidejeu.ca
  Languages: French and English.
  Scope: Assistance for people affected by problem gambling, including family and friends.

In other provinces and territories, similar services are usually available through provincial health authorities or addictions services. You can also consult your provincial government health website and search for "problem gambling helpline" for up-to-date contacts.

International support organisations

Self-exclusion schemes by country

• United Kingdom - GAMSTOP: A free, national self-exclusion service for online gambling websites licensed by the UK Gambling Commission. Website: gamstop.co.uk. Note: villento-play.com is not a UK-licensed operator; GAMSTOP does not directly cover this site, but it is useful if you also play on UK-licensed platforms.
• Spain - RGIAJ / DGOJ self-exclusion: Spain's national registry for self-exclusion from licensed gambling operators. More information is available from the Dirección General de Ordenación del Juego: ordenacionjuego.es.

Players who hold accounts in other regulated markets (e.g., UK, Spain, other EU countries) are encouraged to use the relevant national exclusion schemes in addition to any self-exclusion arranged on villento-play.com.

Blocking software and device-level tools

• Gamban: Paid software that blocks access to most gambling websites and apps on your devices. Website: gamban.com.
• BetBlocker: Free gambling-blocking app that allows you to set a long-term block on gambling content. Website: betblocker.org.
• Operating-system parental controls: Many devices (Windows, macOS, iOS, Android) allow you to restrict categories of websites or apps. You can configure these settings to block gambling-related content.

These tools are operated by independent providers. While they can substantially reduce access to gambling, no technical solution is perfect. They should be used together with personal limits and professional support where needed.

Family and friends support resources

• Gam-Anon: Support fellowship for family and friends of problem gamblers. Website: gam-anon.org.
• Online forums and chats: Many national helplines and organisations (such as Gambling Therapy and GamCare) offer dedicated forums and chatrooms for affected others, with moderated, confidential support.

Confidentiality note: All external services listed above operate independently and are committed to protecting your privacy in accordance with their own policies. Villento Casino and villento-play.com do not receive information about what you discuss with them unless you choose to share it.

Help for Family

Gambling-related harm often affects partners, children, and other family members. If someone close to you may have a gambling problem, it is important to care for your own wellbeing while encouraging them to seek help.

How to start a conversation

• Choose the right moment: Talk when both of you are calm and not under immediate stress or in the middle of an argument about money.
• Use non-judgmental language: Focus on feelings and impact rather than accusations. For example, "I'm worried about how gambling is affecting us" rather than "You are ruining everything."
• Be specific but respectful: Mention concrete examples (missed bills, secrecy, mood changes) without shaming the person.
• Encourage, do not threaten: Make clear that you care about them and that help is available, instead of using ultimatums unless your safety is at risk.

Engaging them in support

• Suggest using the self-assessment questions above together and discussing the answers honestly.
• Offer to help them contact a helpline or counsellor, or to attend the first appointment with them if they feel anxious.
• Encourage them to use practical tools such as deposit limits, Time-Outs, and self-exclusion on villento-play.com and, where relevant, any other gambling sites they use.
• Help them plan alternative activities during times when they might usually gamble (for example, evenings or weekends).

Support for you as a family member

You are entitled to support independently of whether your relative is ready to change. Consider the following resources:

• Family support groups:
  • Gam-Anon - international fellowship for relatives and friends of problem gamblers.
  • Online forums and chats on Gambling Therapy and GamCare, many of which have dedicated sections for affected others.
• Professional help: You may wish to speak to a psychotherapist, psychologist, or counsellor experienced in addiction or family systems. Your provincial health service or the helplines listed above can help you find appropriate services.
• Hotlines and crisis support: If you ever feel unsafe, or if there is a risk of self-harm or harm to others, contact emergency services or a crisis line immediately, such as a local crisis centre or general mental health helpline in your province.

Remember that you did not cause the gambling problem, and you cannot solve it alone. Setting boundaries (for example, not lending money or taking on new joint debts) is an important part of protecting yourself and your family.

Operator's Commitment

Villento Casino, operated for Canadian players (excluding Ontario) under a Kahnawake Gaming Commission interactive gaming permit held by Fresh Horizons Ltd, is part of the Casino Rewards Group. The group has a long history of working with independent testing and verification bodies such as eCOGRA for fairness and jackpot confirmations. In addition, the operator is committed to responsible gambling measures designed to identify and reduce harm.

Internal risk checks and behaviour monitoring

• Behavioural analysis: The platform may use automated systems to monitor patterns such as rapid increases in deposit amounts, very long play sessions, frequent use of bonuses, or repeated failed deposit attempts. These patterns can indicate elevated risk.
• Age and identity verification (KYC): To help prevent underage gambling and comply with anti-money laundering rules, the operator may request identity documents and age confirmation. Accounts that cannot be verified may be restricted or closed.
• Reality checks and warnings: The site may display messages reminding players how long they have been playing, how much they have staked or lost, or suggesting that they consider taking a break. Such messages are intended to prompt reflection, not to encourage further play.
• Limit and self-exclusion tools: Deposit limits, Time-Outs, and self-exclusion are offered to support self-control. The operator is committed to implementing these settings in line with published rules and, once activated, not overriding them on request without an appropriate cooling-off period (if permitted at all).

When support may contact you

• Risk-based outreach: If internal monitoring identifies patterns that suggest you may be gambling at a harmful level, the responsible gaming or support team may contact you via email, on-site message, or other registered contact details. This outreach is intended to offer information, tools, and support - not marketing.
• Verification or security concerns: In some cases, contact may also be required to confirm identity, investigate suspected misuse of payment methods, or comply with KGC regulatory obligations.
• Content of communications: Messages may:
  • Remind you of available responsible gaming tools (limits, Time-Out, self-exclusion).
  • Suggest completing a self-assessment or contacting a helpline.
  • In serious cases, inform you that certain limits or restrictions have been applied to your account.

Privacy and data use: Any monitoring or outreach is conducted in accordance with applicable data protection laws and the site's privacy policy. Data related to responsible gaming is used to protect you and comply with regulatory requirements, not to create targeted marketing encouraging higher spend.

Updates

Responsible gambling standards and regulatory expectations evolve over time, including those of the Kahnawake Gaming Commission and provincial authorities in Canada. villento-play.com may update this Responsible Gaming page to reflect:

• Changes in available tools (for example, new types of limits or blocking options).
• Adjustments in internal procedures or risk monitoring practices.
• New or updated contact details for support organisations and helplines.
• Changes to regulatory requirements or guidance affecting Canadian players.

How you will be informed of changes

• On-site notices: Important changes may be highlighted via banners or notifications when you log into your account or visit the Responsible Gaming page.
• Email communication: Where material changes affect your rights or protections, an email may be sent to the address registered on your account, subject to your communication preferences.
• Document versioning: The "last updated" date below indicates when this page was most recently revised. You are encouraged to review this page regularly.

Last updated: 24 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request limits or self-exclusion, or want to provide feedback on the tools and information available, you can contact the operator through the dedicated channels below. These contacts are intended for responsible gaming and player-protection matters; general support questions may be redirected to the standard customer service team.

Responsible gaming contact details

• Email (Responsible Gaming): [email protected]
  Please include your account ID (if applicable), province of residence in Canada, and a brief description of your request (for example, "deposit limit increase request", "self-exclusion", or "concern about my gambling").
• Telephone (Responsible Gaming - Canada): +1-000-000-0000 (placeholder responsible gaming line; the actual number will be published on the main contact page of villento-play.com and may vary by region). For urgent emotional or safety concerns, please contact a provincial helpline or emergency services instead.

Feedback and support request form

You can also use the following form to request support or provide feedback about responsible gaming measures on villento-play.com. Do not include passwords or full payment card numbers.

Name (optional):

Email address:

Account ID or username (if applicable):

Province/Territory (Canada):

Request type:
Please select Request for information Set or change limits Time-Out / short break Self-exclusion Concerned about my gambling Concerned about someone else's gambling Feedback on responsible gaming tools Other

Message / details:

Submit request

By contacting the responsible gaming team, you consent to the use of your information for the purpose of handling your request and improving player protection measures, in line with the site's privacy policy and applicable Canadian and international data protection laws.